01. Introduction

Careflexa Enterprises (“Careflexa,” “we,” “our,” or “us”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it when you visit our website careflexa.com or make a purchase from us.

This policy is compliant with the Information Technology Act, 2000 and its amendments, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, applicable in India.

02. Information We Collect

We collect the following categories of information when you interact with our website:

We do not collect sensitive personal data such as financial account details, biometric information, or health records beyond what you voluntarily share with us.

03. How We Use Your Information

Your information is used for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and delivery notifications
• Responding to customer queries and providing support
• Improving our website experience and product offerings
• Sending promotional offers, discounts, or newsletters (only with your consent)
• Detecting and preventing fraud or unauthorized activity
• Complying with legal and regulatory obligations

We will never sell your personal data to third parties for their independent marketing purposes.

04. Sharing of Information

We share your information only in the following limited circumstances:

• Logistics & Delivery Partners: We share your name, address, and phone number with courier/shipping services to fulfill your order.
• Payment Processors: Secure third-party payment gateways process transactions; they receive only the information necessary for payment.
• Legal Compliance: We may disclose information if required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

All third-party partners we work with are obligated to maintain the confidentiality of your data and use it only for the purpose for which it was shared.

05. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your cart and preferences across sessions
• Analyze website traffic and user behavior
• Display relevant product recommendations

You can control cookie settings through your browser. Disabling cookies may limit certain functionality on our website.

We use Google Analytics and similar tools for website analytics. These tools may collect anonymized data about your site usage. They do not identify you personally.

06. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

These include:

• SSL encryption for all data transmitted via our website
• Secure payment gateways that are PCI-DSS compliant
• Regular security reviews and access controls

While we take every reasonable precaution, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach affecting your information.

07. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Order data: Retained for up to 3 years for accounting and legal compliance
• Account data: Retained while your account is active; deleted upon request
• Customer support data: Retained for up to 1 year after resolution

After the applicable retention period, your data is securely deleted or anonymized.

08. Your Rights

As a user and customer, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Ask us to correct inaccurate or incomplete information.
• Right to Deletion: Request deletion of your data, subject to legal obligations.
• Right to Withdraw Consent: Opt out of marketing communications at any time.
• Right to Grievance Redressal: File a complaint regarding your data with our Grievance Officer.

To exercise any of these rights, email us at support@careflexa.com. We will respond within 30 days.

09. Third-Party Links

Our website may contain links to external websites (e.g., social media platforms or partner sites). Careflexa is not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. The “Last Updated” date at the top of this page will reflect when the most recent changes were made.

We encourage you to review this policy regularly. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

12. Contact Us / Grievance Officer

For any privacy-related questions, requests, or complaints, please contact our Grievance Officer:

Careflexa Enterprises – Grievance Officer

Ground Floor, i-19/c Sharma Colony, Teen Murti Road, Budh Vihar Ph-2, Delhi – 110086

📧 support@careflexa.com
📞 +91-9310788897
Business Hours: 10:00 AM – 8:00 PM (Mon–Sat)

We Value Your Privacy

Have a question about how we handle your data? We’re here to help.

📧 support@careflexa.com
📞 +91-9310788897