Quick Highlights

↩️ 7-Day Returns

Return eligible products within 7 days of delivery

💸 Full Refunds

100% refund on approved returns — no deductions

🚚 Free Pickup

Reverse pickup arranged by Careflexa at no cost

01. Our Return Commitment

At Careflexa, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to make it right. Our return and refund policy is designed to be fair, transparent, and hassle-free.

Please read this policy carefully before initiating a return request. By purchasing from careflexa.com, you agree to the terms outlined below.

02. Return Window

You may request a return within 7 days from the date of delivery. Return requests raised after 7 days will not be accepted, except in cases where a defect or issue is identified and reported within 48 hours of delivery.

⚠️ The 7-day window starts from the date of delivery as recorded by our logistics partner — not the date of purchase.

03. What Can & Cannot Be Returned

✅ Eligible for Return

Product received in damaged or broken condition
Wrong product delivered (not what was ordered)
Orthopedic/support products that are unused and in original sealed packaging
Products with manufacturing defects
Expired products delivered

❌ Not Eligible for Return

Opened supplement capsules, tablets, or softgels
Products with broken seals or tampered packaging
Items returned after 7 days of delivery
Products without original box/tags/packaging
Sale or clearance items (unless defective)
Products damaged due to misuse or negligence

💊 Note on Supplements: Due to hygiene and safety regulations, opened nutritional supplements (capsules, tablets, powders, softgels) cannot be returned once the seal is broken, unless the product is found to be defective or expired.

04. How to Initiate a Return

Step 1 — Contact Us within 7 Days

Email support@careflexa.com or call +91-9310788897 with your Order ID and reason for return.

Step 2 — Share Photographs

Send clear photos of the product, packaging, and any visible damage or defect. This helps us process your request faster.

Step 3 — Await Approval

Our team will review your request within 1–2 business days and confirm eligibility.

Step 4 — Reverse Pickup Scheduled

Once approved, we will arrange a free reverse pickup from your delivery address. Please keep the product ready in its original packaging.

Step 5 — Refund Processed

After the returned item is received and inspected, your refund will be initiated within the applicable timeline.

05. Refund Policy

Refunds are issued after the returned product is received and quality-checked at our facility.

Return Scenario	Refund Timeline	Refund Method
Approved return — Prepaid order	7–10 business days after product pickup	Original payment method (card/UPI/net banking)
Approved return — Cash on Delivery (COD)	7–10 business days after product pickup	Bank transfer (NEFT/UPI)
Defective / wrong product received	5–7 business days after verification	Original payment method or replacement product
Order cancelled before shipment	5–7 business days	Original payment method

🏦 For COD orders, please share your bank account number, IFSC code, and account holder name with our support team when raising your return request.

❌ Refunds will be rejected if the returned product is found to be used, tampered with, or does not match the original item dispatched.

06. Replacement Option

In cases where a product is damaged, defective, or incorrect, you may choose a replacement instead of a refund. Replacements are subject to product availability.

If the requested replacement is out of stock, a full refund will be processed automatically.

07. Damaged or Incorrect Orders

If your order arrives damaged or if you receive a product different from what you ordered, please notify us within 48 hours of delivery.

Email: support@careflexa.com with your Order ID and photos
Call: +91-9310788897 (10:00 AM – 8:00 PM, Mon–Sat)

⚠️ Damage claims reported after 48 hours of delivery may not be accepted. We strongly recommend inspecting your package at the time of delivery.

08. Non-Refundable Situations

Careflexa reserves the right to decline a return or refund request in the following situations:

Return request raised after the 7-day window
Product has been used, opened, or the seal is broken (for supplements)
Product has been damaged due to improper use or storage by the customer
The product returned does not match the item in the original order
Original packaging, invoice, or accessories are missing
Fraudulent or repeated return requests from the same account

09. Contact for Returns & Refunds

Our support team is ready to assist you through every step of the return process.

📧 support@careflexa.com
📞 +91-9310788897
⏰ Monday to Saturday, 10:00 AM – 8:00 PM IST
📍 Careflexa Enterprises, Ground Floor, i-19/c Sharma Colony, Teen Murti Road, Budh Vihar Ph-2, Delhi – 110086

We aim to respond to all return/refund queries within 24–48 business hours.